EE will let you jump the queue for cash
As you can imagine, there's a lot of people moaning about it.
When you phone EE's customer service line, an automated message offers callers the chance to jump the queue into a "priority" queue. Customers already have to pay to call the provider at certain times of the day, so some think it's a bit rich they should be asked for more.
Most of the outrage is on social media, with one disgruntled customer spouting off: "As an already paying @EE customer, why should I have to wait longer for help because someone else with no patience can pay [to] jump the queue?"
Another spat: "I have been a customer of [T-Mobile and] @EE for 10 years now. The call jump system they want to introduce is disgusting. I'll be off to O2 then."
Talking to the Inquirer, an EE spokesperson said: "EE's goal is to set the highest standard for customer service in the telecoms sector. To support that ambition we're investing significantly in our retail stores, contact centres and account management websites and apps."
"We've already committed to returning over 1,000 roles to the UK from overseas call centres, and have already opened two new UK centres. To contribute to this and other investments in service we have introduced some small charges for certain customer services."
What do you think? Should EE up their game so they don't need a priority queue, or is this quite handy as it's only 50p?