EE says sorry for cock-up

25 February 2016

ee Are you an EE customer, and have found that you couldn't use the internet on your phone, even though you'd paid your bill and everything? Well, turns out it was EE's fault, and they'd like to tell you that they're sorry about it all.

The network said that it was only a small proportion of their 30 million customers who had been affected, which is not much cop if you were one of them. There were problems earlier in the week, spiking on Tuesday afternoon, with a number of people across the country having problems.

EE assure everyone concerned that this problem has now been fixed.

"Data services were affected for a small number of customers after one of our data centres experienced a power cut yesterday afternoon caused by a third party," said a spokesman. "We immediately re-routed traffic to minimise disruption, and service was restored within a few hours."

"If any customers are still experiencing connection issues, they should switch their device off and on, or enable and disable Airplane Mode to resolve the issue."

"We apologise for any inconvenience caused."

TOPICS:   Mobile

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