Does your mobile phone company bully you?
Don't repeat this, but apparently bears do shit in the woods. Keep it under your hat, but the Pope is a catholic. And apparently, the standard of customer service offered by mobile companies is shoddy. So shoddy in fact, that the government is investigating exactly how shoddy it is.
Consumer Focus is the Government's new consumer champion, formed last month from the merger of the National Consumer Council, Energywatch and Postwatch. By all accounts it may actually have the balls to make good on its promise to get consumers a fairer deal. Its chief exec Ed Mayo has today told the Independent:
"We have identified mobile phones as an area of crying consumer concern – high complaints, sometimes quite shoddy customer services. On the face of it, it is an area for a new consumer champion.
"One of the issues for concern is the way that some of the mobile phone companies appear to indulge in bully boy tactics to try to browbeat the regulator out of doing the right thing for consumers.
“And I will give you an example of this – number portability. It ought to be able to be easy to take your mobile phone company with you when you switch provider but at the moment it’s a slow and laborious process."
Good. And while you're at it, stop sales agents harassing me into upgrading my handset four months before the end of the contract. Stop taking the piss by waiting for me to complain about my old tariff before moving me to a new tariff. And take your direct debit on the same date every month, instead of randomly picking one in a five day period. And etc etc etc.
Photo by Cayusa on Flicr. Some rights reserved.