Does cancelling your mobile contract mean a locked handset?
It's been a while since us lot in the office had to cancel a mobile contract, so we're keen for your help on this one. It's a plea for help from avid Bitterwallet reader Trevor; obviously we're aware that SIM cards can be locked to a particular operator-branded handset, but we've never heard of an operator disabling the handset too.
This month I cancelled my Orange account because I wanted to start using a Blackberry and could not get one within my account terms with Orange. 3 offered me one so I switched providers.
However, Orange did not warn me that once I cancelled my account with them it would automatically lock my phone so I could no longer get access to my contacts, either on the phone or SIM memory. Some of my numbers are very important and impossible to get again; more importantly, my PIN numbers are locked in there for all my credit cards.
Orange say they can't help unless I cancel my new account with 3 and go back to them. With the ease they have of sending texts to sell us things or tell us of price increases, you would think they could warn us that cancelling an account would involve cancelling access to all this information.
Is there anything I can do about this situation? Any suggestions would be appreciated.
Has anybody been in a similar situation with Orange, or any other service provider? Can any other avid Bitterwallet readers help Trevor out?