Did Carphone Warehouse do the dirty on Orange?
After a rollercoaster couple of weeks, an interesting footnote has been added to the saga of Orange attempting to change their out-of-bundle call charges, but ultimately backing down after so many customers took the opportunity to cancel their contract. There are now reports on industry websites that suggest Orange customers weren't the only ones to take advantage of the situation; third party retailers, including Carphone Warehouse, are said to have turned the loophole to their advantage to boost their own sales figures.
According to Mobile News:
"...a number of retail staff in retailers such as Carphone Warehouse have been using this as a way of getting customers to cancel existing contracts, and then re-signing them to a new contract on a different network. Thus giving the sales person an extra new contract to their sales target and the customer a brand new handset.
One Carphone Warehouse staffer said: “I had a call from another store telling us we could cancel Orange contracts and it turned out to be true. Since we found out we have been using it as a way of getting new business and so have many other stores."
And again at What Mobile:
A forum member, 'Simax' who works for Orange posted on our forum: "What also amused me was the amount of dealers who were advertising the loophole. Some of who took out a few contracts at the end of last month who now cannot cancel. Not only naughty in the first place, but serves them right!"
If that's the case, Orange will no doubt be examining their dealings with Carphone Warehouse and other third parties over the past three weeks, to determine which of their trusted retailers tried to screw them into the ground.