DEATHWATCH: Samba Mobile shuts up shop

30 April 2014

mobile Customers of Samba Mobile, bad news - the company has gone under and you'll no longer be able to use their broadband Sim cards, but there might be a chance for you to get a refund.

Samba, of course, offered free broadband to customers who bought one of their Sims, which could be used in your phone and tablet. Once you'd eaten your data allowance, you could access the free internet connection if you were willing to watch some adverts.

The reason that the company have ceased trading isn't anything to do with going into administration, but rather, the rising cost of wholesale data is too much for them.

Now what's all this about a refund?

Well, if you got your Samba Sim card this month, you should get an automatic refund to your PayPal account which you used to buy it. If you got one before April 2014, then Samba won't be giving a refund. If you want to dispute that, you'll have to take it up with PayPal. In that case, you may as well try and punch the sun.

If you're adamant you want reimbursing, then PayPal disputes must be taken up within 45 days of your initial purchase. As Samba didn't sell anything over £100, Chargeback or Section 75 of the Consumer Credit Act doesn't apply here.

If you have credit left, you should be refunded the amount automatically. You won't be getting a refund for the cost of your dongle though, because that can still be used if you find a new provider for it. Again, if you have a problem with that, you'll have to file a dispute with PayPal.

If you want to know more about it, see Samba's website where there's further information.

TOPICS:   Mobile   High Street News   How To Guides

2 comments

  • paul
    Chargeback applies to all Visa, Maestro and American Express debit cards for goods costing less that £100 You also have rights under Section 75 for goods costing more than £100 if paid by credit card Chargeback can apply if goods are damaged, not as described, or the merchant has ceased trading If you'd rather speak to an adviser about your problem, call the Which? Consumer Rights Advice Line on 01992 722 829 to join today
  • a
    Are you sure? I'm not convinced the company has gone under. Their website talks about taking their experience gained into other ventures, and they are still serving adverts to customers of other partners. Their claim that they have "proven that people are happy to consume advertising if they are in control of the experience and if they get something meaningful in return" looks pretty empty given that people have had gigabytes of data they were owed removed without notice, so probably do not feel in control of the experience

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