Cancel your Orange contract - Orange break their own terms?
UPDATE 12/08: Orange has now scrapped the ToS change following consumer upset and cancellations. Read full update and official statement here.
Over the last fortnight we've explained why you can cancel your Orange contract, and how to go about doing it. Armed with this information, Bitterwallet reader Scott phoned up to do just that. As you'll hear, despite the Orange operator telling Scott the changes to their Terms of Service will directly affect him, he's not allowed to cancel his monthly mobile contract until he receives a text (which... um... confirms he's directly affected... again).
This means Orange are deliberately ignoring their own Terms of Service over how you receive information from them. Here's what happened when Scott called:
As we've said, it seems are Orange are staggering the texts they send in order to deal with the demand to cancel. That said, cancellation is not dependent on receiving the text, as we explained in our trouble-shooting guide last week. If you signed a monthly contract before June (we don't have an exact cut-off date) then you're eligible to cancel, whether you receive a text or not. Read our trouble-shooting guide for all the information.
This is a brilliant effort by Scott, who keeps completely calm throughout - let's see what happens in part two.