£163,000 mobile bill for confused Orange customers

24 May 2013

mobile-phone-joke

Alan and Carolyn Mazkouri from Swansea normally pay £300 a month with Orange for their mobile deal. They've been with Orange for 15 years, but that's all about to change.

That's because they've been slapped with a surprise £163,178.86 which implied that Alan's phone had been using the internet every 20 minutes.

The bother began last summer, when Alan found his mobile had been overheating and he got it replaced. Soon enough, he found he was unable to make calls and he was told that this was because he had a large unsettled bill.

Orange acknowledged the mistake and agreed to wipe the debt, but Alan was still being charged. Orange finally cottoned on and cancelled the bill and offered £250 in compensation.

"We apologise to the Mazkouris for the inconvenience," a representative said. "We have fully refunded all charges from this exceptionally high bill and offered a further gesture of goodwill. We look forward to hearing from them."

Alan, meanwhile, is looking for a new mobile provider.

TOPICS:   Mobile

11 comments

  • JJ
    "lan and Carolyn Mazkouri from Swansea normally pay £300 a month with Orange for their mobile deal." Jeez what plan is that one.... or do you actually mean £30 a month........
  • Wrightpd
    I used to like reading the rumblings on bitter wallet but recently the often has gone right down hill, its bad enough that this is just a ripped of verison of Bbc watchdogs report on Wednesday night, but is now 2 ads old news. Come on bitterwallet, find your own stories and have some credibility , then again maybe I am wrong and this website is purely there for the journalistic beginners
  • Haggis
    Their NORMAL bill was £300/month?!
  • Alex B.
    "[T]hey’ve been slapped with a surprise £163,178.86 which implied that Alan’s phone had been using the internet every 20 minutes. The bother began last summer, when Alan found his mobile had been overheating and he got it replaced." Sounds like he's got a smartphone that's infested with malware.
  • tom
    I am sure my phone accesses the interwebs more than every 20 mins.
  • Yubbs B.
    He wants to stop having a video wank or two with his mistress
  • LancerVancer
    It was 300 a month cause its his work phone. As told to bbc's watchdog.
  • Mr C.
    Work phone or not....£300!!! I've got a business phone on £25, he's been had by Orange big time!!
  • jack p.
    WTF Read the BBC article fully. he has 10 phones for his employees. Some folk just have to comment don't they
  • Sicknote
    Porn...?
  • Haggis
    @ Jack Potter We're not commenting on the BBC article dipshit.

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