Shoddy Santander pledge to try and improve service
Santander - the worst bank in the UK - have unsurprisingly been subject to a fair amount of your complaints. They've been shoddy and generally rubbish, appearing on Watchdog with Anne Robinson flashing shit-eating grins.
And now, the company's new UK chief executive Ana Patricia Botin is flashing her teeth at the whole of the UK, giving a nervous thumbs-up and saying 'WE CAN BE BETTER! HONEST!'
In her inaugural public appearance in the UK, Botin told MPs on the Treasury Select Committee that sorting out the state of their awful customer service was one of her priorities since taking on the job. Santander have been dishing out rubbish service because they've been spending all their time trying to integrate the Alliance & Leicester and Abbey brands.
All the while, they were notching up and impressive 216,158 complaints in the first six months of 2010. Amazing. The FSA cracked their knuckles and couldn't wait to start slapping the bank about when they started to amass unsatisfied customers.
Apparently, Botin told MPs that service was "beginning to improve" and that the hiring 1,000 new staff would help to rectify some of the problems the company currently has. That said, a huge recruitment push at one local branch has yet to see anyone actually being offered a start-date for work, which doesn't bode well.
This latest round of bad-press probably won't be the last for Santander.