51% of people haven't switched anything in the last year

3 September 2014

lightswitchWe all know that switching is often a valuable pastime. Switching banks, energy providers and insurers is all the rage these days, as everyone knows you only get the best deals by being totally disloyal.

Or perhaps everyone doesn’t know. New research shows that over half of UK adults haven't switched any of the 10 most common financial products in the last 12 months and that estimated 10 million consumers (21%) have never switched anything.

Gocompare.com surveyed just over 2,000 UK adults, was commissioned by comparison website Gocompare.com, and revealed that in the last 12 months:

"More people switched car insurance (16%) than any other financial product, but 30% have stayed with the same car insurer for over three years

Despite rising energy prices and energy switching being all over the news and the interwebs, only 15% had changed provider to get a better deal, with a massive 60% having had the same energy provider for over three years.

13% had switched their home insurance, but less than ten percent of responders had switched their current account (7%), their credit card (5%) or their mortgage (2%) in the last year."

It was a similar story for the never-switchers. The charts of never switched products is topped by bank accounts at number one, down to car insurance at number ten. The full list is:

1. Bank accounts (35% never switched)
2. Mortgages (28%)
3. Broadband (25%)
4. ISA/savings  (24%)
5. Landline phone (23%)
5. Mobile phone (23%)
7. Credit card (22%)
8. Energy supplier (16%)
9. Home insurance (14%)
10. Car insurance (12%)

The lack of switching is surprising given the survey also asked whether consumers felt better or worse off than they did a year ago. Almost a third (29%) of UK adults say they feel worse off now compared to a year ago, with 17% admitting that they are seriously worried about the state of their finances. Around half (54%) said things were about the same.

Claire Peate, customer insight manager at Gocompare.com, said: “While many people have become committed comparers, switchers and savers - our research suggests that millions could still be paying more than they need to by sticking with their existing providers.  But, in our experience, a common reward for loyalty is a higher price.  So shop around for the best deals and if your existing provider seems expensive, switch.”

But should we really bother with the people who never have, and in all likelihood, never will switch? Doesn’t that leave better deals for the rest of us who can be bothered to shop around?

TOPICS:   Insurance   Utilities   Mortgages   Mobile   Banking

1 comment

  • Alexis
    Comparison website in save money if you switch survey press release shocker

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