How To Guides

Guides on how to save money, fix pesky problems, or just save time.

How to... make an appeal against Bedroom Tax

Bedroom Tax has been a hot topic of late, with many social renters struggling to cope with the charge. There might be a chink of light in all the gloom though, as a tribunal in Middlesbrough has decided a child of parents who are living apart is entitled to have their own bedroom in each of their…

Does your cup of tea stink? You're not alone

There’s been some concern across the UK, that something bad is going on with our cups of tea. Of course, having a brew is the very thing that stops us all from going postal or rioting constantly. A cuppa is the very glue that bonds society together. With that, it is important that we get…

Is Spark Energy the worst energy supplier ever?

Sometimes, businesses are so bad it is almost literally beyond belief, and smaller energy supplier Spark Energy has now been fined by Ofgem for falling squarely in that category. The crime? On top of sky-high charges and inaccurate billing systems, Spark Energy simply ignored customers’ requests to leave the supplier and just continued to bill…

£6,300 refund from Northern Rock anyone?

Roll up, roll up as thousands of borrowers are all set to get a very nice bonus from Northern Rock after the High Court in London ruled against them. Over 40,000 loan applicants are looking refunds after a legal test case questioned the wording in past loan documents, which means that there's going be be…

How To... fix Skybox problems

Have you been having problems with your Sky+ box? Have you found that it won't switch on or have become as unresponsive as a drunk pensioner? Is it showing 'no signal' or barking at you, advising that you should get in touch with Sky or visit their website when you know damn well you have…

Airport IT glitch causes punch ups

There’s nothing more invigorating than a fist fight with some airport officials is there? Well, a few ‘scenes’ broke out last night after a technical hitch took out the border control computers at all UK airports. At Gatwick, queues stretched for ‘miles’ and there was a smattering of violence as frustrated passengers were forced to…

High Court orders solicitor slagging site to close for good...

In what may be seen as a win for the legal profession and a loss for the general public, the High Court have finally decided to order the closure of the legal review website Solicitors from Hell. Site owner Rock Kordowski was labelled a "public nuisance" by Judge Tugendhat who rejected Kordowski's claim that he…

Len Dastard tackles returning goods and the Distance Selling Act

Día bueno a usted señores! It is I, Len Dastard, masked consumer champion – a genuine litigation executive with a fictional wrestling alter-ego. What is not fictional, however, is my love of capes. And women. A woman wearing a cape will cause me to go tuercas amor. You know how it is. Or don't. We…

Hack lets you call international numbers in your inclusive minutes

This thread has been bobbing about on Hot UK Deals for a couple of weeks but we've just noticed it; there is a dial-through number for Orange contract customers to get free international calls to any country from the UK included in your inclusive minutes. Some other details: You need to have an Orange contract…

easyJet's refund policy doesn't scan well for passengers

So then. You book a flight online with easyJet.com, through their online booking system. Once your online booking is confirmed, their online system sends a confirmation email. Any additional passenger details must be submitted online and, should you want to, you can go online and log into the site at any time to view your…

How to cancel your Virgin mobile contract - update

While covering Orange's attempts to change your contract, we also published a post about how you could cancel your Virgin Mobile contract for similar reasons. Bitterwallet reader Steve got in touch to tell us about changes Virgin Mobile are making to pay-monthly customer terms. Looking through the changes, they're likely to effect most customers -…

Cancelling your Orange contract - a troubleshooting guide

UPDATE 12/08: Orange has now scrapped the ToS change following consumer upset and cancellations. Read full update and official statement here. UPDATE 08/08/09: Comments as of late Friday indicate Orange are now refusing to cancel contracts if you did not go over contract allowance in the last 3 months. We will be contacting Ofcom and…

Now you can cancel your Virgin Mobile contract

Yesterday we told you how Orange were making substantial changes to their basic mobile charges that allowed customers to cancel their Orange contracts. There's a flurry of activity in the comments section, and we'll bring you a round-up of what's happening later in the week. Meanwhile Bitterwallet reader Steve let us know that Virgin Mobile…