When you buy from Very, you'll be speaking to the dead
It's always nice when the IT department has a bit of a laugh, innit? Their silly jokes do make us all smile. They're not much help to customers of online catalogue store Very, though.
Avid Bitterwallet reader Claire has an issue with goods she recently returned, in that they don't match up to any of her orders. At least somebody is looking at the problem:
A quick call to Very's customer service team to speak about the issue, and unsurprisingly nobody called 'Jane Doe' is aware of Claire's issue. Worse, customer services aren't in on the gag, and will waste your time while they try and find Jane Doe before admitting they don't exist.
What a thoroughly disingenious and pointless addition to a customer-facing email. The IT department have been watching too much CSI again - the Las Vegas version, hopefully, and not the implausable techni-coloured editfuckery of Miami.