When, why and how to get a refund on your Christmas presents
You'd rather have your eyes plucked out than be seen in your new Christmas jumper, the hostess trolley you bought is on the fritz and your new Alexandra Burke CD appears to be blank. You may have got lucky on the last one, but what can you do about the others?
If you're after a refund this Christmas, your rights on the high street depend on whether you bought the goods or they were a gift. The general rule of thumb is that you'll have an easier time of returning goods you bought, than if they were a present from somebody else. Still, here are the basics you need to know:
- Plenty of shops don't want the hassle of dealing with refunds and the like during the sales, because it gets in the way of them earning more money; any shop sticking up signs to the effect that refunds and exchanges are not available are breaking the law, so don't be afraid to ask
- You don't always need a receipt to return goods, just proof of purchase; a credit card or bank statement should be acceptable
- Regardless of store policy, you do not have to accept anything less than a refund if goods are faulty or not as described; don't let them fob you off with a credit note or replacement if you really want your money back
- If you didn't buy the goods - if they were a present from a loved one (or even somebody you really don't like) - then everything changes. Shops don't have refund or exchange for gifts you don't want, although plenty do because it's Christmas, after all