Ultralase customer services in ham-fisted cross-eyed debacle
Hey you! Yes, you! Are you looking at me or into next Tuesday? Well, you must have boss eyes or some similar visual impediment, in which case you need Ultralase - they're the chaps that blast your wonky goggles with lazer beams.
Not only do they want to help restore your sight regardless of its current condition, but they want to do it NOW. Bitterwallet reader Anna recalls the joy of dealing with their passive-aggressive customers services department.
A few days ago, I got a direct mail letter from Ultralase. I can't remember how I signed up to it in the first place. I called the freephone number in the letter, and asked "Adam" to remove me from the mailing list. He sounded pretty depressed about it, but went ahead and did it for me. Or so I thought.
Today, a pretty thick A4 envelope arrived on my mat, again, from Ultralase. The letter read:
"Thank your for enquiring about Ultralase vision correction, I am delighted to enclose your information pack..."
It included an offer letter, a price listing, a question sheet and a booklet all about them.
Once again, I called the freephone number, and asked "John" why I had been sent more information in the post when I specifically requested to be taken off the mailing list list. His reply?
"Oh... the buttons on the screen are very close together."
What buttons would those be, then? DELETE FROM MAILING LIST or SEND AN ENVELOPE OF UNWANTED SHIT IMMEDIATELY? If it was a case of hitting the wrong button, we're not sure how that'd automatically dispatch a catalogue. Maybe Ultralase should be offering staff free treatment or at the very least, eye tests.