Steam / Valve - How to get a refund on your Steam purchase

2 June 2015

How to get a Steam refund

Good news for Steam fans- they just published a no nonsense refund policy on their content providing gamers claim within 14 days of purchase. So if your computer is an old nail and won't play the game you've bought, or if you've just started playing and decided the game isn't for you, you can get in touch with Valve who will refund you whatever the reason.

If you've played your game for over two hours, bad news. Steam are not going to fall for that one.

The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store.

So, how can you get a Steam refund and what are you going to be stuck with?

Refunds on Downloadable Content (Steam store content usable within another game or software application, "DLC") As long as you've played it for less than two hours and you put in your claim within 14 days of purchase, Steam will refund you.

Refunds on In-game Purchases Changed your mind on that piece of equipment or add on? No worries- Steam will offer refunds for in-game purchases within any Valve-developed games providing the claim is made within 48 hours of purchase. Steam's only other request in this area is that the in-game item has not been consumed, modified or otherwise transferred.

Refunds on Steam Pre-Orders If you change your mind on that new title you've been looking forward to or any pre-purchased game, you can request a refund at any time prior to release date. After release and once you've received your game, the standard 14-day refund period applies. Again, if you've played the game for over two hours, you won't be entitled.

Steam Wallet Refunds Again, as long as you claim within 14 days via Steam Customer Service, you get any Steam Wallet purchase refunded.

Refunds on Steam Bundles As long as none of the items within the bundle have been transferred, you're laughing. Again, the two hour play rule is in force.

Steam / Valve Refund Exclusions Anyone banned by VAC (but you're not a cheater, right?) automatically loses their right to refund. Movies aren't refundable either and nor are gifts if they've been redeemed by the recipient

To claim a refund you need to go through the Steam Helpdesk and remember, the system has been introduced to make gaming less risky, not as a way for folk to get free games. Once approved, you'll get your refund within a week either via Steam Wallet funds or through the payment method you used originally.

TOPICS:   How To Guides


  • Miss i.
    I victoria ingle (mother) purchased this game on my PayPal for my son harry Giles but game isn't working and has been unable to play it therefore could I have a refund my email address [removed] many thanks Editor note: Victoria - we're a news site, so we can't perform any refunds.
  • Miss w.
    Ahh, Miss Ingle, I tracked you down! You never paid me for my last clean, so can you stump up please? I know you're not paying cos you think I owe maintenance for little Harry, but I swear he's not mine. My twin brother was doing my round that week.
  • jim
    ha ha ha hahaaa

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