Orange changes premium rate number charges
Avid Bitterwallet reader Anthony has been in touch about Orange changing the pricing of specific premium rate numbers, following a text he received from the service provider:
Hi from Orange. From 1 Mar we're making some changes to the charges for calling 09 premium rate numbers. Go to orange.co.uk/09 for more info
Anthony has asked if this is a change to the terms and conditions of his contract - can such a change trigger the right to cancel a contract without material?
The current charges for 09 premium rate numbers are between 51p and £1.74 per minute. Rather helpfully, Orange's link to the new premium rates results in a 404 error, but we'll assume Orange are increasing, rather than decreasing the charges.
A quick look at the Terms of a typical Pay Monthly contract states that the Inclusive Minutes element means calls to UK landlines (numbers beginning with 01, 02 or 03) and UK mobile numbers only. Premium rate numbers are typically not inclusive and attract an additional charge to any minimum monthly tariff.
In other words, any increase in premium rate numbers does not affect the core terms of your contract - you can still receive the minimum service Orange promised to deliver without having you to pay more every month. Therefore, we don't think there's a right to cancel without fee in this instance.