How to stop premium rate text scams

Stop text scams
11 May 2016

At the moment, there seems to be a lot of text scams knocking around, which sees people receiving text messages at a premium rate, which means without asking, you get charged around £5 for no good reason at all.

If you get a couple of these texts a month, that's a lot of money vanishing from your account every year.

Of course, regulators like PhonePayPlus are looking into this and fining the companies behind these scams, but you might want to know what you can do in the meantime.

How To Stop Scam Texts

Keep all messages as evidence. Screengrab them, don't delete them, whatever. Just keep hold of them.

First thing you should do, is contact your phone network and ask them to block premium SMS services. That's as good a place to start as any.

If you receive a spam text, then you can report it by texting to 7726. This number works for all mobile networks, and it won't cost you a penny to use the service.

If you're feeling particularly vigilant, you can report any scam texts to the regulator, PhonePayPlus, by calling 0300 30 300 20. The lines are open Monday to Firday, from 9.30am – 5pm.

You can also look up the company that's sending you scam texts online, and if you can find their contact details, you can complain directly to them, or pass their details over to the regulator. You can use this number checker.

Which!!! advise that you should reply to these texts with a SMS message that says STOP or STOP ALL to the number. However, you might be reluctant to do that, as it'll just alert the scamsters that your phone number is active and they might send you more spam.

TOPICS:   How To Guides   Mobile

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