How to... get a Southern Rail refund

How to get a Southern Rail refund
9 August 2016

The Southern Rail strike is just the latest thing that is annoying customers who use their services. Of course, pre-strike, things were just as lousy.

However, if you've been wondering if you can get a refund because of the industrial action, we're here to help.

Southern are issuing refunds, and for certain scenarios, you'll be able to get yourself some compensation as well.

So what do you need to do?

If you have a season ticket, and that includes weekly tickets, you can say that you chose not to travel (or indeed, you may not have been able to travel at all) and will be able to claim for "strike compensation".

Or, should your journey be delayed for more than 30 minutes, you can put a claim in too.

If you just bought a ticket, then decided not to travel during the strike, then you can get a refund from the retailer you bought it from. If you bought it from the station, then contact Southern.

You can apply for a refund via the Southern Railway website.

If you have a first class ticket, and first class services have been declassified, you can ask for the difference between a first class ticket and standard ticket from Southern.

There could be extra compensation available as well.

Southern say that it could be available to season ticket holders, on top of their refund, should you have a delay of 30 minutes or longer. To find out about Southern's compensation rules, and what's on offer (vouchers most likely), then click here.

TOPICS:   How To Guides   Travel

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