How To... fix Skybox problems
Have you been having problems with your Sky+ box? Have you found that it won't switch on or have become as unresponsive as a drunk pensioner?
Is it showing 'no signal' or barking at you, advising that you should get in touch with Sky or visit their website when you know damn well you have a signal?
Whatever you do, don't call an engineer or buy a new Sky+ box until you have read our How To guide. It could save you a lot of time and crucially, it'll save you money. Of course, if your Sky+ box has blown up or you've poured 3 litres of Apple Sourz into it, it may be beyond repair, but otherwise, let us try and help you out.
If your Sky+ box's green light won't turn on and stays red or amber, you'll get an error message. Instead of spending 2 hours on the phone to Sky, just do a soft reset. Of course, Sky don't tell you about this because they'd rather charge you for a fix or, indeed, tell you something that will lose all your data.
Always try this fix before you do anything else.
a) The first thing you should do, is to unplug your Skybox from the mains.
b) Wait one minute.
c) As you plug your Skybox back into the mains, press the BACKUP button at the same time (not the one on the remote) and hold it down.
d) When all the lights come on at the front of your Sky+ box, release the button.
e) Now, wait 10 minutes (don't skimp on this) or wait until the lights go out, then turn your Skybox on from the remote. You might need to try the remote a couple of times at this point.
What should happen now, is that it'll show the "SEARCHING FOR LISTINGS" message and then, restore itself back to full service. Unless of course, you got impatient and skipped the 'waiting for 10 minutes' piece of advice', which means you will have lost all your saved programmes and the like.
This method will definitely get rid of your saved programmes and data and it also takes a little longer. However, this is the one that Sky will tell you to do, so instead of ringing them and getting stuck in a queue, just refer to this.
a) Unplug the box from the mains plug for 3 minutes.
b) Press and hold the buttons either side of the 'select' button on your Skybox while you plug the socket back into the mains.
After 30 seconds, the light will change colour and you'll have to wait for roughly 20 minutes until it goes back to being red. When that happens, press the TV guide to see if it is working. Basically, this resets your hard drive settings and should solve the problem.
Why Does This Keep Happening?
There's a number of reasons that this happens to your Sky+ box. It might be too full with your recordings. Another is that there's been a power cut. Sometimes, it just happens for no good reason at all.
The important thing is that you might be under the impression that your Skybox is dead and you need a new one, when that isn't necessarily the case. If you haven't upgraded to an XBox (there's an XBox Sky app on the console!), dometimes, you only need a reset!
One of the two resets will work, unless your Skybox is kaput, in which case, there's not going to be a light on the front is there? So try these out and save yourself a lot of hassle and money. And if all else fails, ya, hit up Sky for a new box.