Either Wowcher or Shamballa isn't dealing in the truth
WOWCHER! That’s what we’re all meant to shout all the time, or at least according to the advert for, erm, Wowcher, one of the latest in a rash of online daily deal companies. But when it comes to a recent deal that they plugged with jewellery company Shamballa, avid Bitterwallet reader Emily has been saying ‘WOAH THERE, WHERE’S MY STUFF? Instead.
Emily ordered a Shamballa bracelet through Wowcher (part of DMGT, along with the Daily Mail) before Christmas and has been chasing up its whereabouts ever since. Wowcher have finally offered her a refund along with the postage, saying:
"As you are aware, Shamballa-UK have failed to deliver your bracelet. Despite assurances from the merchant, they have been unable to stock the bracelet as advertised on the Wowcher website.
We are sincerely sorry for the inconvenience and frustration that this must have caused you. Once again, please accept our apologies for this merchant’s failure to meet his obligations."
Which all seems fair enough, if a bit disappointing. A slap on the wrist for Shamballa then. Or is it? Emily has also been in direct contact with Shamballa and seems to be getting a different story from the horse’s mouth itself. They tell her...
"We are disappointed to inform you that Wowcher have not forwarded Shamballa-UK with your money for your bracelet. Subsequently, we are unable to dispatch your order and therefore your order has been cancelled.
Please note that we have tried our best to fulfil your order."
So it looks as if someone is telling porky pies, but who? Have any of you had troublesome dealings with either Wowcher or Shamballa? Let us know so that we can decide which of them we trust the least. Perhaps this is one that the lawyers will have to sort out 0ut - we'll let you know as soon as a winner has been declared.
Oh, and if any of you can make nice bracelets, do you fancy knocking one together and sending it to us so that we can forward it to Emily? THE POOR GIRL'S GOT NOTHING ON HER WRIST FOR CHRIST'S SAKE!