Delayed flights - worst offenders and what to do

Delayed flights - what to do
23 August 2016

Delays at airports are nothing new, but some airlines are more guilty of them than others, which implies that they need to get their fingers out.

Our pals over at Which!!! have found that nearly a quarter of flights out of airports in the United Kingdom are delayed by 15 minutes or more.

When it comes to delays, the airlines that are most complained about are as follows:

  • Ryanair
  • British Airways
  • Thomson Airways
  • easyJet
  • Thomas Cook Airlines
  • Flybe
  • Jet2
  • Norwegian Air
  • Vueling Airlines
  • Monarch

Which airlines are the worst when it comes to dealing with your complaints?

  • Vueling Airlines
  • Turkish Airlines
  • Norwegian Air
  • Etihad Airways
  • Wizz Air
  • Lufthansa
  • easyJet
  • Ryanair
  • American Airlines
  • Delta Airlines

And the best airlines when it comes to resolving your complaints, to make sure this isn't all gloom and doom.

  • Monarch
  • British Airways
  • Virgin Atlantic
  • Thomson Airways
  • Flybe
  • KLM Royal Dutch
  • Emirates
  • Jet2
  • Qatar Airways
  • Air France

What to do if you have a flight that is late and you want it sorting out?

Well, if you're going to put a claim in, you need to remember three major things.

The first one, is that your flight needs to be delayed by over than three hours, and your delay is to be compared to the time the flight is meant to arrive and not the time that it takes off.

Your flight will have to take off from the UK or EU, too; it must also be via an airline that is based in the UK or EU.

You can't claim for things that are out of the airline's control. So, if there's a strike or oddly bad weather, you can't take the airline to task for that as technically, it isn't their fault.

Flights that are less than 1,500km that is over three hours late, will see you being able to claim for €250. For flights between 1,500 and 3,000km, and over three hours late, then you're looking at €400.

Over 3,000km, and between three and four hours late, then you're looking at €300. If it's more than four hours late, you could get €600.

If you need help with getting compensation for a flight, then have a look at resolver.co.uk for tips and advice.

TOPICS:   How To Guides   Travel

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