Citizens Advice want to name and shame dodgy businesses

14 June 2013

closedCitizens Advice don’t think the new consumer regulations, announced yesterday, are enough.  While they "welcome proposals to simplify regulations" they would like to see increased powers to help customers get justice against bad practice. Don’t get me wrong, they like the new draft legislation, they’d just like to see more of it.

The new regulations will give consumers more rights, but Citizens Advice has been calling for groups of customers to be given the power to campaign collectively for compensation for some time, and now they want to go even further. They want regulators to name and shame naughty companies so we all know who to steer clear of, as well as protecting businesses who play by the rules.

Citizens Advice Chief Executive, Gillian Guy, said:

“Streamlining existing rules won’t be enough without urgent, strong, new tools for customers to get fair treatment…Regulators should name and shame businesses which refuse to put right bad practice so that customers know who they can trust to treat them fairly.  As well as protecting customers, naming and shaming by enforcers would prevent dodgy businesses gaining a competitive advantage over companies that abide by the law.”

So what do you think of the idea of a consumer blacklist? Would it work, and would you check it, like you do (or don’t) check a seller’s feedback on eBay before making a purchase? Wouldn’t just the threat of such a thing cause sloppy businesses to pull their socks up, or do they think consumers will be too stupid to notice?


  • shiftynifty
    Definitely name and shame...what a guy (Gillian) gets it right...too many buy in haste...then moan about aftercare shoddy least before hand people are warned
  • Kevin
    Name and Shame? We all do that online anyway. If I deal with someone I've not dealt with before I google them as well as asking friends about them as well.
  • Aimee
    I think its a good thing BUT you just want to hope that we dont get people who are out to cause trouble for businesses and start spreading "hate" for businesses online when they have done nothing wrong and provide a good service. There is a lot of jealousy with online businesses and people are so fast to mess with peoples reputations and they have done nothing only takes one hater. Aimee x
  • shiftynifty
    Aimee x is a hater....

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