How to get your money back from Cash Genie

28 July 2015

stock_payday_loansThe payday lender, Cash Genie, has been ordered to pay £20m to people they've ripped off. The lender was told by the Financial Conduct Authority (FCA) to dole out the money to more than 92,000 customers.

Turns out that they're been ripping off customers in a number of ways, with Cash Genie charging fees which they were not entitled to, according to customer contracts. In some cases, they charged people who weren't able to repay their loans £50 to transfer them to their own debt collection firm, Twyford Developments.

Basically, they were taking money needlessly from people who were already struggling with debt.

It transpires that Cash Genie were also rolling over and refinancing loans without customers' consent, which of course, all means that people in financial hardship were being hit with extra interest and additional costs.

Cash Genie also traded as the online brands txtmecash and paydayiseveryday, with customers advised to go to these websites on the promise of a fresh loan. Then, when customers went to these sites, they were used to harvest banking information so they could take payments from existing loans without permission.

So, Cash Genie will reimburse some people and write-off the debts of others.

Linda Woodall of the FCA said: "We expect all firms to notify us of any unacceptable past or current practices and provide appropriate redress to anyone affected."

What Do I Do Next If I Was A Cash Genie Customer?

For the time being, if you've been swindled by Cash Genie, you don't need to do anything. Cash Genie is going to contact affected customers by 18th September.

There's more info over at the Cash Genie website, if you think you've been affected. The FCA also have some information as well.

For the time being, sit tight and wait for Cash Genie to get in touch with you. Do not appoint a claims management company to sort this out either, as they'll charge you for a service that you won't need.

If you feel that it is important to talk to someone, you can contact the Cash Genie Customer Service team on 0333 366 0023, or email them at [email protected] or by letter at Cash Genie, 2 Reavell Place, Ipswich, Suffolk IP2 0ET.

If you'd prefer, you can get in touch with the FCA by calling 0800 111 6768 or 0300 500 8082, or email them at [email protected]

TOPICS:   How To Guides   Debt

1 comment

  • Mr W.
    You mailed me to say you would be paying me a redress balance of £136 can this be paid by cheque please, [address removed] Thanks ****EDITOR'S NOTE: We're not the people who can sort this out, what with being a sarcastic news source, rather than the company you're wanting to speak to.****

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