How To Guides

Guides on how to save money, fix pesky problems, or just save time.

How to cancel your Vodafone contract - details and templates

We're going to go on record and say that Vodafone's current treatment of customers is inconsistent, unfair, insulting and offensive. They've also breached Ofcom's General Conditions, which is about the worst thing it's possible for a mobile service provider to do -- just ask T-mobile. Vodafone staff keep contradicting one another and their own policies,…

PPI deadline confirmed - hurry up and make your claim

If you haven't made your PPI claim yet, you'll now have until June 2019 to get your compensation from the mis-selling scandal. Now, before we continue, we'll again point out that you can make your own claim and it is completely free. Don't give money to people who say they'll do it for you. It…

Best bicycles for under £300

If you've been watching the Tour de France, and wanting to get in on the cycling action, but don't have a load of money to blow on it, we can help. Of course, buying a bike is quite a personal thing, and most people will suggest trying one out before purchasing, but frankly, some people…

Best way to save a water damaged mobile

Never mind how you water damaged your mobile - we're not here to judge. We don't care if you had it in your back pocket like some kind of smartphone daredevil, and went to sit on the toilet and it dropped in - fact is, your phone is moist and you want to save it.…

Robot that gets you out of parking tickets

Months old, a robot that helps you fight parking ticket fines has already been used thousands of times, successfully disputing 160,000 fines. And you may not have heard of it, and you clearly need to. Imagine it as your virtual lawyer, who will help you when you've got a ticket. It is called DoNotPay, and…

How To... fix a Samsung Galaxy Tab that won't turn on

A number of people have been cursing their luck, with problems with their Samsung Galaxy Tab tablets. People have found that the devices are switching themselves off, and then not switching back on again. You could be using it as normal, checking Facebook or playing Candy Crush or whatever, and suddenly, your screen goes black…

Free template letter to claim compensation for mis-sold paid-for current account

We told you about the spike in complaints about paid-for, and packaged current accounts that banks have been offering. It very much looks like this is going to be the new PPI scandal, with people wanting compensation after being mis-sold these products. The Financial Ombudsman and Financial Conduct Authority have seen a dramatic increase in…

How to stop premium rate text scams

At the moment, there seems to be a lot of text scams knocking around, which sees people receiving text messages at a premium rate, which means without asking, you get charged around £5 for no good reason at all. If you get a couple of these texts a month, that's a lot of money vanishing…

How To... dispute a fine from the Dartford Crossing

Many drivers have referred to the Dartford Crossing as an absolute shambles, and a number of motorists have been fined for using the crossing when they've not even used it. It seems that the problems stem from licence plates being misread by the automated camera systems which are in place. Worse still, is that some…

How to claim for PPI compensation on your old store card

If you were talked into having a store card before 2001, there's a good chance you may have been mis-sold PPI. However, a lot of the claims for this particular cover were thrown out too quickly, which means you might be in-line for some compensation. Some banks ditched a lot of these claims without looking…

SSE ditch free number - how to ring them, or anyone, for free

SSE may have dropped their prices, but they'll be trying claw money back in other ways, like scrapping the free phone number customers can call them on. The energy company have stopped using the 0800 number, and instead, fired up the 0345 numbers, which will cost you (up to) 9p a minute from a line land,…

How to cancel your Zavvi Zbox subscription

Have you signed-up for Zavvi's Zbox? If you don't know what it is, it is a monthly box of geeky stuff that is sent to you, for £35 a month. You get games, toys, collectibles, and that sort of thing. To some, it all sounds great, however, cancelling your subscription seems to be a massive…

Your consumer rights have changed, just in time for Christmas

According to the Citizens Advice, complaints about toys, gadgets and DVDs, all rocket around January, and to mark National Consumer Week, they're urging people to find out about their rights, so they don't end up having a load of admin to sort out after Christmas. They've developed a 'Know Your Rights' guide, which explains the changes…

How To... fix your Samsung Galaxy S6 if it won't charge

If you've been using your Samsung Galaxy S6, but found that you're having trouble charging it, or turning it on, don't worry! We've got a fix for you. Check Your Charger & Socket This is an obvious one, but make sure your charger is working. If you haven't got a spare charger from an old…

Letter template to cancel TalkTalk account

If you want to leave TalkTalk after their data breach, without penalty, then we've knocked up a letter you can use to try and make this happen. Crib notes from it, or cut-and-paste the whole thing. Of course, they might try it on and aim to fine you for leaving your account early, but if…