WHSmith leaking customers' personal info

2 September 2015

whsmith WHSmith is annoying enough at the best of times, so the latest news about them is surely set to grind everyone's gears even further. The retailer seems to be leaking personal contact information to anyone using their contact forms.

Talking to the Huffington Post, WHSmith said the leak happened due to a "bug" in the system.

"It is a bug not a data breach. We believe that this has impacted fewer than 40 customers who left a message on the ‘Contact Us’ page where this bug was identified, that has resulted in some customers receiving e mails this morning that have been misdirected in error."

"I-subscribe have immediately taken down their ‘Contact Us’ online form which contains the identified bug, while this is resolved. I-subscribe are contacting the customers concerned to apologise for this administrative processing error. We can confirm that this issue has not impacted or compromised any customer passwords or payment details and we apologise to the customers concerned."

On Twitter, LynnCSchreiber said: "Anyone else getting dozens of emails via @WHSmith contact form ? Including phone numbers", where she included a photo of the cock-up.


TOPICS:   High Street News   Privacy

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