What has happened to Wauwaa?!
Well, this is quite strange. The browse and discover site for parents Wauwaa seems to have just disappeared. Site not found, Twitter and Facebook account deleted and there is currently a proposal to strike off the WAU Holdings Limited company.
The most unfortunate part of all this is that there will no doubt be many of you currently waiting for orders to be fulfilled or refunds issued and and now you've got no way of contacting the company to find out exactly what is happening.
So, what can you do? Well, you could just sit and wait. If the company is going to go into liquidation there should be a formal announcement shortly with details of the administrators appointed. If there is a company sale then again, an announcement should follow too.
Made payment on card? Contact your card issuer - it will depend on how you made payment to Wauwaa but you could have some recourse through your card issuer. There are primarily two schemes in place and these are Chargeback or Section 75 of the Consumer Credit Act. In a little more detail...
If you've paid using a debit card for goods you can ask your card issuer to reverse the transaction if the goods have not arrived or if they are different from the description. You can also use Chargeback if the company has ceased trading. The procedure might vary between Visa, Maestro and American Express so check with your issuer for full details such as time limits and the nature of your purchase (e.g. flight purchases are different in that the breach is from the date the flight is due to depart).
Section 75 of the Consumer Credit Act covers purchases on credit cards and over £100 (and not more than £30,000). What many do not realise is that you are covered for the full cost of the item even if you only used your credit card to pay the deposit. So if you bought a kitchen appliance for £50 deposit using your credit card and paid £300 by cheque, you'd be covered for £350. If you've made your payment to Wauwaa by credit card and you wish to make a claim, make sure you get in touch with your credit company and get your claim lodged.
Have you placed an order through Wauwaa and are concerned? Let us know!