This is how all retail staff should be trained
Everyone knows that history repeats itself – man goes on making the same mistakes again and again, his arrogance always getting in the way of his ability to look back at what has gone before, identify what went wrong and move forward.
But it doesn’t always have to be that way. We can use the past as a template for a brighter future if we want to. PC World have been given untold amounts of grief for their FIVES customer programme, but maybe the staff were just trained incorrectly. Maybe this is the way to get the message across – from US burger chain Wendy’s, back in the 1980s…
TOPICS: High Street News