Tesco fail on Clubcard rush, force staff through hoops for bonuses
Remember Tesco slashing the worth of clubcard vouchers? Well, there's more trouble with them as scores of people faced stupidly long queues while trying to cash them in at stores. Those trying to use them on the website, in an attempt to escape the throng, were met with an error message as Tesco's site couldn't cope with the number of people trying to log on.
And so, the complaints started rolling in. And they couldn;t get through to the call-centres either.
So, obviously, customers did the only thing left as an option, and that was to swarm around internet forums and whine and moan about the whole shoddy experience.
Tesco said: ‘We experienced a huge last-minute rush over the weekend. This meant that some customers were not able to exchange their vouchers or had problems with the process, and missed the deadline of 5th December. We are doing everything we can at our customer service centres to help those customers affected.’
Will they be extending the deadline? Don't hold your breath.
Still, at least Tesco are looking after their staff, right? Well, all 280,000 employees of the company been given a Christmas present of a voucher worth up to £20 as well as a discount booklet worth a further £120! However, you can only spend it at a Tesco store.
The Telegraph report that the £20 voucher is only redeemable on a "spend £5 and get £1 off" basis, meaning staff would have to buy £100 worth of groceries to get the full benefit. Except the discount booklet can't be used on useful things like food or booze. How entirely pointless.
Merry humbug one and all!