Sainsbury’s and Waitrose cancel hundreds of Christmas orders

23 December 2014

Father Christmas The customers of Sainsbury’s and Waitrose will be having a nice time, as the supermarkets have cancelled hundreds of Christmas shopping deliveries thanks to their websites having a nervous breakdown in the run-up to the festives.

Sainsbury's cancelled a load of orders by accident thanks to a stuttering computer system, with customers being offered new delivery dates which came after Christmas Day. Waitrose saw their site having kittens with a host of failed deliveries last night and today.

A customer with a very Sainsbury's name, Jenny Grasham-Whalley, was offered a new delivery date for her order, of 27 December. She told the BBC that she was offered a £50 voucher as apology but added: "That date is as much use as a chocolate teapot."

You could eat a chocolate teapot though, so not entirely useless. We'd be more impressed if she said it was as much use as a house made from steam or as much use as a dildo made from a vague sense of remorse.

Waitrose said all the Christmas orders will be fulfilled and that there'll be some cases where customers will pick their orders up from their local shop, rather than getting it delivered. "The temporary IT problem yesterday was swiftly and successfully fixed," said a spokesperson. "We have been in touch with any customers who might have a slight delay to their order to apologise and to arrange a delivery time to suit them."

Sainsbury's said: "We experienced a brief technical issue with our website last night, which has now been fixed. Some customers experienced difficulties with booking or amending their delivery slot. We’re very sorry for the inconvenience caused. We would like to reassure customers who did not experience issues on the website last night that their confirmed orders will be delivered as expected."

Both mouthed the words: 'please, for the love of god, don't desert us for Marks & Spencers...'.

2 comments

  • Andy A.
    said impacted people could just take the 50 quid and go down the fricking shops themselves?
  • Martin
    Nice if you live within walking distance of the store, oh and you can carry 12 shopping bags home as well.

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