Post Office queues getting snakier as we all wait even longer

16 December 2009

POST_OFFICE_PROT_POSTPAT

In the wake of swingeing (love that word) Post Office cuts, it has been claimed that one in five of us are hanging around in branch queues for even longer than we were a year ago.

Consumer Focus recently marched into a bunch of post offices armed with their clipboards, pencils and stopwatches and did some fierce timing and scribbling before concluding that punters now face an average wait of six minutes and seven seconds, 27 seconds longer than last year.

Worryingly, their findings revealed that 21 per cent of customers wait more than ten minutes and 38 per cent more than five minutes before getting to buy their stamps or send an unwanted Robson & Jerome CDs to some chump who has paid 11p for it on eBay.

The problems are exacerbated by the findings that justy 56% of counter positions were open in the post offices visited by the Consumer Focus hit squad, again, fewer than last year. It remains to be seen whether Lord Mandelson’s plans to turn the post offices into banks will open up these abandoned counter positions.

How does a trip to the post office make you feel? Do you see it as a interesting way of observing all forms of human life or does it fill you with dread and cause you to take a half-day off work just to ensure that you’ll definitely get served in time.

And those people who queue outside before it opens of a morning – where are they going next? What’s the frigging hurry?

TOPICS:   High Street News

13 comments

  • grex9101
    Post office queues make me want to bring out my uzi and impress the girls. That is all, thank you.
  • Nobby
    Who is the real chump? The person that pays 11p for a Robson and Jerome CD, or the person that sells it for 11p including P&P? In fact, the real chump is Postman Pat. Surely he knows that if you put a second class stamp on a letter, it gets thrown in the bin by a lazy postman. And has Jess got some degenerative wasting disease?
  • JJ
    "And those people who queue outside before it opens of a morning – where are they going next? What’s the frigging hurry?" I queue up for 9am as I run a small business where i like to ensure that my 'first class recorded delivery' parcels have got the best chance possible of arriving the next day. I also like to be able to send tracking numbers to my customers first thing in the morning rather than in the evening to show that im running a prompt service. Last of all, I like to be back home for 9.30 to sort out the next batch of orders for a lunch time visit to the post office. Good enough for you Mr Dawson?
  • Bullet
    Yeh Dawson, get it up you. Old folk love a post office, bet they go into more than 2 in any day and different ones to spice it up a bit.
  • Andy D.
    @JJ - that's more than good enough. I admire your diligence.
  • Nobby
    > I queue up for 9am as I run a small business where i like to ensure that my ‘first class recorded delivery’ parcels have got the best chance possible of arriving the next day. Don't they just sit in the RD bag until it is collected, like the ones that are dropped off at 10am?
  • The B.
    Cor dear, try going in the Charing Cross one now that it's been automated, the poor old dears are wandering round bewildered, foreigners are pressing the ticket button like it's going out of fashion, racking up multiple tickets in multiple queues and the staff are still as slack jawed as ever, mind you if the DVLA didn't keep fucking up my replacement driving license then I would have missed all the fun.
  • Rob
    I don't get it, post offices are always packed, the prices always go up yet royal mail is skint. On the subject of queue's I think Tesco should bring back their 'one in front' at the checkout moto, only change it to reflect whats actually happening 'one in front? My arse'
  • What C.
    [...] Post Office queues getting snakier as you all wait for even longer … [...]
  • JJ
    @ Nobby, there are numerous pickups throughout the day (even more at xmas) and what with the combined factors of royal mail being generally shit at everything they do + it being their busiest time of the year, it's more than prudent to post stuff first thing to ensure it gets to the sorting office promptly. 1st class only has an estimated delivery time of 1-2 days as it is -so as a small business I can't afford to lose customers because pat & jess can't are incompetant assholes :)
  • Anj
    Maybe if they didn't waste time trying to sell credit cards, home insurance, travel insurance etc every time you go in to post a parcel, the bloody queue wouldn't be so long.
  • Adam C.
    Peter Mandelson is a weasel
  • Hackanory
    Maybe if they opened more tills, had staff who didnt pack a bong for lunch or use the end of a pencil to help them with their 'typing' and just be generally shitty in attitude, most post offices would be doing better. Then they wonder what went wrong when noone wants to use their 'service'. I actually like the place, (or what they used to be) centres of the community and all that. Now you get some bored uninterested div, with a proper strop on giving you the arsehole when you ask for a license/passport renewal, or God forbid, actually want to hand over money to them for something as difficult as a Special Delivery packet.

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