Post Office queues getting snakier as we all wait even longer
In the wake of swingeing (love that word) Post Office cuts, it has been claimed that one in five of us are hanging around in branch queues for even longer than we were a year ago.
Consumer Focus recently marched into a bunch of post offices armed with their clipboards, pencils and stopwatches and did some fierce timing and scribbling before concluding that punters now face an average wait of six minutes and seven seconds, 27 seconds longer than last year.
Worryingly, their findings revealed that 21 per cent of customers wait more than ten minutes and 38 per cent more than five minutes before getting to buy their stamps or send an unwanted Robson & Jerome CDs to some chump who has paid 11p for it on eBay.
The problems are exacerbated by the findings that justy 56% of counter positions were open in the post offices visited by the Consumer Focus hit squad, again, fewer than last year. It remains to be seen whether Lord Mandelson’s plans to turn the post offices into banks will open up these abandoned counter positions.
How does a trip to the post office make you feel? Do you see it as a interesting way of observing all forms of human life or does it fill you with dread and cause you to take a half-day off work just to ensure that you’ll definitely get served in time.
And those people who queue outside before it opens of a morning – where are they going next? What’s the frigging hurry?