Play.com - Cheap but not so cheerful
When it comes to Internet shopping, Play.com are not the new kids on the block. Jersey based Play have been around for a few years. They have been around long enough to have built up quite a reputation for supplying everything from electronic components to clothing, and certainly long enough to know about packaging.
This however seems to remain a mystery to them. Dispatching a DVD boxed set in a plastic bag or an Xbox 360 [entertainment pack] sent without any padding or external protective packaging seems to be the standard practice, and if a hardback book arrives scored and marked, it can always be blamed on the postal service. Reader Stuart sent us the following pics:
Attached is a photo of a Bret Hart hard back book which was dispatched dispite having a huge score across the front and a Rocky Horror Picture Show DVD boxset which was dispatched in a plastic bag and took a hammering in the post. They did however dispatch my O.C complete boxset in a cardboard box. There have been numerous [Play items that arrived in poor condition] in the past month but all have been returned for refund/replacement. Play aren't doing themselves any favours with their poor packaging as they have refunded all the postage costs for items I returned.
And Stuart isn't the only one. Other customer complaints include a PC hard drive turning up in just an antistatic bag and wrong articles being sent. [click link, under comments]
Play.com may advertise the benefits of free postage and packaging, but surely it is not unreasonable for customers to expect the packaging to be fit for purpose and save the pain of sending the package back and resending a new stock, which costs time and money on both ends. All customers want is a little fair play.com.
(Thanks to HUKD reader Stuart for the pics!)