Play.com's customer service hits new low, screws up its own exclusive
It's a little known fact (mainly because we haven't told you) that Play.com missed out on a place in our Worst Company in Britain contest by a single vote. It may have been a different story if we'd have counted up your votes a week or two later. After the cockfaced debacle that was the launch of COD: MW2 (Play did serious damage to customer relations by offering guaranteed delivery that guaranteed nothing of the sort) they've now gone and upset fans of Assassin's Creed.
Dozens of customers pre-ordered a limited edition of Assassin's Creed 2 (the Black Edition), with some ordering the game months in advance. Can you guess what happened next? No need, because we had several emails over the weekend to tell us about it. From example, this from Bitterwallet reader Gary:
A lot of people, myself included, have been once again let down by Play.com. We've paid a few pence off £70 for Assassins Creed 2 Black Edition and were promised it on release day. It's now early evening the day after release and a lot of us still have no game to play.
That is, of course, those of us who didn't get our orders cancelled because Play reserved more items then they had. And when they later got more stock? They didn't reinstate the cancelled orders, they just opened them up to everyone who wanted to order one. Nice customer loyalty there.
Bitterwallet reader Adam is similarly unimpressed:
Assassin's Creed 2 Black Edition, it was due for release yesterday. It didn't turn up then and it hasn't today either.
I paid £69.99 for it and I received no tracking number - I have no way of finding out about when or if it will be delivered. I've sent Play.com an email but I won't receive a reply for a few days as usual. I've phoned them but all they tell me they can't do anything and to simply wait. Just a horrible experience not knowing where your parcel is, especially when you've paid that much money for it.
The real kick in the guts for customers? Assassin's Creed 2 Black Edition is exclusive to Play.com. It's not as if they screwed this up because they lost out to other retailers - there was no competition for stock. D'oh! There are now over 600 posts concerning Play's non-existent customer care in the Playstation forums - well done Play, you've done it again!