PC World and Currys can't offer credit to customers - statement
This morning we told you that all DSGi stores - including PC World and Currys - are unable to offer credit to customers, from the end of today and for up to the next six weeks. That means no payment plans will be available on any products, and all sales much be completed at the till, on the day.
We requested a statement from DSGi on our story, which we received this afternoon:
Our business and our Transformation programme is driven by our customers and their needs. We are constantly reviewing the value to our customers of all of our products and services through feedback and extensive research.
As a part of this ongoing process, we are moving to a new credit provider, with better and more flexible finance options for customers going forward.
DSGi also responded to comments from ourselves and readers regarding what impact the lack of credit facilities is likely to have on their business:
In-store consumer credit is taken up by a relatively small number of customers. After a trial we ran in recent weeks in selected stores, we know that of these, many customers opt to pay by different means. We therefore saw little or no impact on sales.
Is DSGi honestly saying that being unable to offer payment plans to customers for the next six weeks will not affect sales in any way? That customers who can only afford to pay for new goods by monthly installment will wait until June, rather than walk next door to Comet or John Lewis?