Online shoppers unhappy with substitute grocery items
Our good friends over at Which! have highlighted the shoddy practice where supermarkets play fast and loose with the goods that customers order when they do their grocery shopping online.
We speak of course about the dreaded ‘substitution’ – namely the item that a supermarket will send you when the thing that you’ve actually ordered isn’t in stock. The problem is that the replacement item isn’t always up to scratch,
Which! say that “one Tesco.com shopper received a chocolate pudding instead of the black pudding they ordered, while a Sainsburys.co.uk customer received fondant icing instead of the icing sugar they’d ordered to make meringues. Another Sainsbury’s shopper ordered fresh lemons – and received Flash lemon cleaner.” Hmmm...
The Which! survey says that a quarter of surveyed members (fnarr fnar) have received an unacceptable substitution at some point, with one in five of Tesco and Sainsburys punters huffed by what has been offered up as a replacement.
Don’t forget that if you’re not happy, you can always refuse a replacement when it is delivered to you. And if the delivery man asks if he can touch your hair, you’re allowed to refuse that as well. Stay safe crimefighters...
TOPICS: High Street News