Manager replies to complaint with arch sarcasm!

The adage 'the customer is always right' is often wide of the mark. Some customers are almost always wrong and, not only are they wrong, but they act like arseholes in the process.

So with that, we look at the latest spat between an establishment and a customer, both venting spleen on TripAdvisor.

Steve Bothwell, who is the owner of Café 52 in Aberdeen, decided to reply to a review from a disgruntled customer, in a bid to set the record straight. We're going to let you decide who is right.


To us, it looks like we're dealing with the kind of customer who could've dealt with the situation at the establishment, but decided they'd rather be an internet snitch on something that is, to all intents and purposes, an incredibly unremarkable event.

A waitress dropping a glass isn't anything new and of course, no-one has yet found a system where service staff can control physics to stop something from breaking or to stop glass from flying through the air after the impact of a drop. Still, the customer wanted the owner, Steve, to offer "recompense".

Anyway, you've read the accusation and the response, so you've probably made your mind up. We checked Café 52 and, it looks like it is well thought of in the area. Seeing as that area is Aberdeen, you can make your own jokes up about whether or not that's a good or bad thing.

1 comment

  • Paulo
    What is wrong with people these days! human beings have accidents/mishaps every day, Isn't saying sorry enough anymore? Nah, lets get some compo! I hope the customer gets sued by some ambulance chasing outfit the next time he maybe bumps into someone (assault?) Or maybe if they get sunburnt he'll want somethimg for nothing when he gets to the pearly gates!! I'm with the restaurant - ban him and spread the word around!!!!

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