HMV staff write open letter over tattoo ban
When HMV issued a new appearance code for staff, effectively banning their staff from having tattoos, they invariably detect a shitstorm heading their way.
Basically, a place that sells rock 'n' roll records banning tattoos was always going to stick in the craw of people and, given that HMV already look woefully out of touch at the moment, this decision turned into a PR disaster.
And now, the staff at the store are kicking off too, in an open letter.
The anonymous open letter says: "I wouldn't expect to be greeted by a tattooed punk in my bank, I wouldn't expect to be welcomed into my underwear shop by a nun and I certainly would not expect to be met by a shop full of identical, corporate automatons in HMV."
That doesn't make any sense, but there you go. The letter goes on: "There is little support or understanding behind your new policies. Do you not think that in the current difficult retail environment your priorities should lie with your loyal customers? The customers who continue to shop in your stores despite the ever-growing online market that offers significantly cheaper products."
"You may suggest that these changes are being made for the sake of your customers, but I ask you, how many complaints have actually been made regarding tattoos etc? Do you not think this is a slap in the face to staff who provide some of the best customer service and knowledge on the high street?"
"And they do this every day despite ongoing fear of losing their jobs due to HMV’s position. This uproar is driven by passion from those who don’t want to lose their HMV."
HMV, with a £16.2million annual loss there.