Have play.com been sending customers' details to everyone?
He’s been having problems getting to speak to any of their customer service reps and reports that the line cuts off after about four minutes, regardless of whether you’ve actually been able to speak to anyone or not.
If that wasn’t bad enough, Wout was sent no less than 24 emails from play.com, each one confirming the dispatch of an ordered item. A minor glitch you might think, until you learned that each one is for a different item and is for someone else.
So now Wout, who assures us that he is not an identity thief, has the names and addresses of a bunch of play.com customers. Well done play!
“The one time I actually managed to speak someone for more than 10 seconds, he repeatedly refused to take my phone number - as I told them this was my fifth attempt - and in broken English told me I should ignore any problem like that and just delete the emails, as they would solve it.”
He has since had further communication from them, telling him that the colossal cock up is ‘under investigation’ and that they’ll compensate him for the countless wasted phone calls he made in an attempt to alert them to it.
Have any Bitterwallet readers received other people’s dispatch emails complete with personal details? Should play have their internationally-recognised ‘could organise a piss-up in a brewery’ charter mark revoked? How confident do you feel about dealing with them now?