GearBest's customers are not happy
One reader got in touch with us and said: "Ordered from Gearbest 4 items the promised 3-5 days when nothing came I emailed them they gave me a false tracking number... thanks to this scam £186 taken from my account", adding: "they said payment was made into their paypal account £186 inc insurance, I am so mad and gutted for my kids, i doubt i get my money back they have lied in emails (at least 20!)"
So we decided to look into it a little further and it seems like problems aren't uncommon with GearBest. There's been complaints of issues with shipping and money being taken multiple times.
Elsewhere, people who have shopped with GearBest have said: "I FEEL CHEATED! Deducted 3 times from credit card for cancelled item!" which no confirmation emails for products and featuring items that are out of stock, taking the money for them and leaving customers in limbo. On top of that, customers have said that GearBest aren't exactly forthcoming with information when they've been sent queries.
One customer, unsatisfied with the slow return on emailing with problems noted that the helpline requires you to call long-distance, saying that the whole thing was the "worst experience of my life."
Another complaint said: "Ordered tablets from this website, they're now asking for pictures of debit card and passport, this is completely unacceptable this is my private information, I have never heard of a website asking for this type of information before, unless a scam."
We should point out that GearBest is a legitimate business and not a scam site and that there are some positive comments floating around about them. However, at best, GearBest sound like a hassle and at worst, it looks like they may have taken money from customers without fulfilling orders with subsequent and frustrating chasing.
One to avoid if you're Christmas shopping (and beyond).