GAME: where do consumers stand post-administration?

26 March 2012

game-logo As reported earlier, Game Group have today gone into administration. The following statement has been issued by the administrators and if you're a regular Game or Gamestation customer, this could well affect you. Read on...

Dear GAME customers,

Here’s some important news about us. GAME Group plc (the parent company of GAME in the UK) is now in administration. We want you to know that the Administrators aim at this time is to continue trading while they seek to find a new owner for the business.

In the meantime, we’ve had to make some changes. We’ve summarised them below. Some of them are temporary, some are permanent.

1.Online Sales: We expect some disruption to our online services over the next few days while we make some changes. We apologise for the inconvenience this causes.

2.Refunds and Exchanges: Until further notice, we will not be able to offer refunds or exchanges for products purchased either before the administration or for products purchased from the date of the administration.

3.Pre-Orders: No new pre-orders can be taken until further notice. No refunds can be given for any pre-order deposits which have been paid. We are reviewing this over the next week.

4.GAME Reward card: We have had to suspended use of GAME Reward Cards. This means that points can be earned but NOT redeemed until further notice.

5.Gift cards: We have also had to suspend GAME gift cards. The value on these cards cannot be redeemed. If this changes, we will let you know. We apologise for the inconvenience this causes.

6.GAMEWallet: the value stored in GAMEwallet accounts will be suspended until further notice following the appointment of administrators.

7.Pre-owned Software: You can still buy pre owned products at great prices in your local store or online. If you trade in a pre-owned software item then you will still be able to accrue reward points and use your trade in to exchange for another item. You will not be able to trade in pre-owned software for cash. If this changes, we will let you know. We apologise for the inconvenience this causes.

8.Pre-owned Hardware: We have had to suspend trade in for pre-owned hardware at this time. If this changes, we will let you know. We apologise for the inconvenience this causes.

9.Click and Collect titles: We have had to suspend this service. We apologise for any inconvenience this causes.

MJA Jervis and SD Maddison have been appointed as Joint Administrators of The GAME Group plc, Game Stores Group Limited, Gameplay (GB) Limited, Game (Stores) Limited, Games Station Limited, Game (Retail) Limited and Gamestation Limited on 26 March 2012 to manage their affairs, business and property as their agents and without personal liability. MJA Jervis and SD Maddison are licensed in the United Kingdom to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales.

If you have any questions please feel free to email us at: [email protected]

TOPICS:   High Street News   Games

16 comments

  • Mike H.
    Outside the shop, waving their vouchers angrily?
  • bushbrother
    Good job I spent my reward points the other week :) Managed to swap them for an instant Microsoft points code delivered by email. Yay.
  • Mike T.
    Yep, I swapped any remaining ones I had for MS points as well...
  • Razor
    '2.Refunds and Exchanges: Until further notice, we will not be able to offer refunds or exchanges for products purchased either before the administration or for products purchased from the date of the administration.' So if you buy anything from them and it doesn't work (technology isn't 100%), then the law isn't on your side? Well that's going to attract punters isn't it?
  • samuri
    if a thief goes into administration just after he robs some folk does this mean he doesn't have to give it back? GMD
  • Mr G.
    'So if you buy anything from them and it doesn’t work (technology isn’t 100%), then the law isn’t on your side? Well that’s going to attract punters isn’t it?' Not if it goes into Administration & emerges as a new company
  • Sicknote
    Anyone who has vouchers and points outstanding must have been living under a rock not to know that Game were going bust. Dammit, just realised I have 38 pence in my Game account...damn you all to hell in a hand basket...!
  • Cheesey
    It's a shame - some Game stores employed some decent looking geeky hotties with big bazookas.
  • Boris
    This is all well and good but I have been inconvenienced. I would like an apology at the very least.
  • Weevil
    Haha, Boris :D Nothing screams sincerity quite as much as copy-pasting!
  • Head
    Boris, is it Fox related?
  • Hummus
    Damn, got some bargains yesterday- 17 PSP games for £40. They really should have dumped their stock cheaper, I would have spent far more than the ~£100 I've spent in the last month. No bargains now, every Game within 100 miles has bloody closed!
  • Hummus
    On a positive note, this surely will mean a rise in owner-operated games shops, there are plenty of people willing to trade and I can't see a national chain arising any time soon, unless cex looks to expand.
  • screddajames
    Cex is a franchise operation so I doubt it would choose to expand by itself - but the owner-operators you mention might wish to go that route..
  • colin f.
    i think it stinks my kids 11, 8 & 7 have lost nearly £75 on there gift card that was for 2 new games coming out over the next month or so these "WANKERS" should of told customers there as only been mention of game not gamestation, when i asked at my local store no there is nothing happening with gamestaion what a load of FUCKING SHIT i feel that the manage of the store as let me down badly and i want my money or goods to the value of my money
  • Colin F.
    Apologies, I was writing in my best HUKD language, what I meant to say was: I think it stinks, my kids (11, 8 & 7) have lost nearly £75 on their gift card, which was for 2 new games coming out over the next month or so. These “WANKERS” should have told customers as there has only been mention of Game not Gamestation, for example, when I asked at my local store, they stated categorically stated "no, there is nothing happening with gamestation", what a load of FUCKING SHIT. I feel that the management of the store have let me down badly and I want my money back or goods to the value of my money.

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