Exclusive - TechGuys boss leaves DSGI
Plenty of you have commented on the current situation at PC World and Currys, specifically the recent treatment of the TechGuys technical support workers and the company's customer services. Even DSGI management themselves have recognised problems with the newly introduced plan to improve the company's woes.
Last night a Bitterwallet reader posted a comment to the effect that Tom Barry, managing director of the TechGuys and group financial services, was no longer in that position. Bitterwallet asked DSGI to confirm the story, which turns out to be true:
John Browett has outlined a new structure which is better aligned to the company's Renewal and Transformation plan, with more clearly defined accountability that delivers better service to our customers. Unfortunately, Tom Barry will leave the Group as a result of the restructure and we wish him well. Sebastian James who has been appointed as Services Director, will assume management of the TechGuys.
As the trial of the new plan was recently extended until 30th January, it means one of the key figures in delivering improved customer services at both PC World and Currys has left the organisation before the trial has ended.