DSGI engineers to be white-van driving know-it-alls?
An interesting email from a DSGI employee arrived yesterday. Since there are plenty of PC World and Currys staff and customers reading Bitterwallet, we'd like to hear about your experience of this; are DSGI really expecting the guy who installs you cooker to repair your laptop?
"Job roles have again been changed to DSGI’s advantage as nobody will get any more money even though they are taking away the car’s because of how the job roles are structured, Engineers will now have to drive anything up to a 7.5 tonne truck and be able to lift and install cookers, fridges, washers, freezers and any other white goods sold by Currys or PCWorld. Plus they will have to repair computers, Flat screen TVs and install computers onto the internet with Wi-Fi connections or even a business network system.
"It just goes to show what they think of field engineers when they think we can teach the van drivers all we know in a few weeks, Oh yes, the van drivers will be coming to a house near you to repair a computer or a TV. That'll be interesting on high street with minimal parking and when visiting customers on deep country farms.
"At the moment all TechGuy field engineers are on a 90 day consultation period. I’m one of the so called TechGuys but I prefer to be the bloke from PCServicecall. Seems to me and a lot of others that since we have been renamed the service has gone down the pan."
What do you think? Self-indulgent grumbling or are DSGI demanding engineers be able to adequately repair any product line sold?