Dixons Retail isn't feeling the love for Bitterwallet
It's always nice to have a fan, don't you think?
On Monday, Bitterwallet posted a story about possible changes occurring at Dixons Retail, the new name for DSGi and parent company of PC World and Currys. We'd heard from independent sources that the group was axing in-store repairs, rebranding Tech Guys as Know How and other points besides. We didn't speculate beyond what we'd been told, and other readers claiming to be members of staff have since told us of a trial beginning next month.
It seems some of our more avid readers, those who are active on Twitter, sent our article to Sebastian James, the Group Operations Director of Dixons Retail. He's also on Twitter, and it's fair to say he isn't the biggest fan of this esteemed organ:
At least we have a style of some sort, so that's good to know. To be fair, we really didn't corrupt anything, as we simply passed on what we'd been told by individual sources. But there's no need to worry, according to Sebastian:
You heard it here first. All the upcoming changes are not only going to vastly improve customer service, but there'll be no staff cuts. Good news! We offered Sebastian James the right-to-reply since we'd clearly got the facts wrong, but so far he hasn't been in touch.
Meanwhile, if you want to keep up-to-date with the inner workings of Dixons Retail, it seems staff are using Twitter for publicly discussing operational matters; here's a store in Leicester having issues with staffing, another on the South coast losing customer receipts, as well as Sebastian worrying about low sales and admiring Best Buy. If any of you can help Sebastian out with his problems, you can follow him on Twitter today.