Costa in bother after disabled baby is banished from Aberdeen shop
Was Costa one of the official sponsors of the recent Paralympics? No? Ah, that might explain why a member its staff in their Aberdeen emporium recently ordered a mother to leave after she fed her disabled baby through a tube. Or it might not.
Claire Walker and her husband Kenneth were told to leave the Costa by staff in the city’s Bon Accord Centre after another customer complained that, according to Claire, baby Brayden was “putting her and her friend off their coffee as they could hear the wind in his tube.” They were also told never to return to the shop – to be fair, we don’t suppose they ever will now.
Naturally, the nice people at Costa HQ have issued an apology, with a spokeshuman saying: “We are able to confirm that we have now spoken to Mrs Walker, the lady involved, and sincerely apologised for the incident involving her family.
“We will deal with the staff member involved in line with our human resource procedures. We will reinforce our policies around disability to all Costa team members at the earliest opportunity. We will increase our focus on teaching staff how to deal better with sensitive situations whatever they may be.”
It is unknown how any other disabled children have been banished from a Costa since the statement was issued, if any.