Complaints table topped by Lloyds Bank
All banks are pretty dreadful places, seemingly designed to put us all in a constant state of vague irritation. Now and again, they pull out the stops and make us utterly, utterly furious.
And so, picking the worst of the bunch is an exercise in degrees of shit. However, it's an exercise that has been undertaken and the most complained-about finance service are our chums at the Lloyds Banking Group. This is not the first time they've enjoyed a stay at the top-spot.
Figures published today show that Lloyds (who own Lloyds TSB, Halifax, Bank of Scotland and Black Horse) raked in a total of 22,242 complaints in the first half of 2010, compared with 20,190 in the second half of last year. Dicks.
Lloyds TSB Bank attracted nearly double the amount of complaints as the next company in the table with a whopping 12,750 people compelled to officially complain. Just over 4000 of these related to banking and credit. Barclays Bank came second in the table for the second six months running.
That said, it isn't all as it seems. You see, the financial ombudsman upheld a higher number of complaints against Barclays compared to Lloyds TSB, report The Guardian. HSBC, RBS and our old pals Santander joined the aforementioned banks in having more than 3,000 complaints each.
Across the board, the ombudsman upheld an average of 44% of complaints in favour of consumers in the first half of 2010. Does this mean we all like complaining about piss-all or that the banks are really sneaking in weaseling out of trouble?
In a statement, Lloyds said: "Our relationship with our customers is at the heart of our business and we take all feedback very seriously. Like every organisation we know there are areas where we can improve and we're working with our customers to do just that."
This is a perfect time for you, dear reader, to have a good vent about the people you bank with.