Co-op lose thousands after cock-up

8 December 2015

Co-op Co-op, who haven't know their elbows from their arses in recent years, are at it again, this time losing thousands of pounds after rolling out a 20% discount to a number of shops, when it was only intended for one store.

The discount was only meant for one shop in Clacton, however, Co-op rolled out the 20% deal to 140 stores in Essex, Norfolk and Suffolk, and customers gladly picked up some bargains and savings.

The mistake was the fault of Co-op's computer systems, and was sorted out before the day was over. However, before they fixed things up, they lost £43,000 in revenue.

Roger Grosvenor, retail officer for the Co-op, said: "It went viral and we were aware of the problem within an hour and a bit, but I just wanted to know the extent and cause of the problem.

Unfortunately the computers at our Ipswich headquarters didn't want to play ball, so it took a day and a half to get us back on song. No-one’s in trouble – it was an honest mistake."

Funnily enough, footfall and sales were up on that particular day, which might tell Co-operative something. Hopefully it means more discounts (but you'd be mad to hold your breath waiting for them).

 

TOPICS:   High Street News

1 comment

  • John
    It seems to be Mof Gimpers who doesn't know their elbow from their arse. There is no such organisation as Co-op. The East of England Co-op is an entirely separate organisation from the Co-operative Group. Co-op is a business system. It's like saying Tesco and Morrisons are the same company because they are both quoted companies.

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