Click & Collect gets bigger

postoffice10a Royal Mail are to make their 'click & collect' service with Post Offices available to 20,00 of its small-to-medium-sized enterprise contract customers.

Online businesses will now be able to offer shoppers the option of collecting from any of 10,500 Post Office branches nationwide.

The Royal Mail has invested in new IT systems, updated its Local Collect application programme interface (API) and its despatch management tool for SME retailers.

The API allows retailers direct access to the details of all Post Offices, before labelling and shipping the parcel through the Royal Mail parcel despatch management tool they use.

Retailers can also integrate the click and collect service option on their websites, where customers can select a Post Office convenient to them.

They can also select whether to be Tracked or Special Delivery Guaranteed, which allows stressed shoppers to stalk the whereabouts of their items.

On delivery to the nominated Post Office branch, parcels are scanned as delivered, which then triggers an SMS or email confirmation to the customer.

Nick Landon, who is the managing director of Royal Mail Parcels, reckons they're all good to go now with online retailers.

"By teaming up with Post Office to offer the UK's largest click & collect service, Royal Mail is enabling shoppers to have greater control over the delivery of their items".

"Home shoppers already trust us more than any other national parcels carrier to deliver their online orders. Royal Mail is developing services and investing in IT solutions to meet the changing demands of online retailers and their customers."

Yes, he went there. He said solutions.

Click & collect in the UK is set to grow by more than two thirds and be worth over £4 billion in 2018. Which is quite a lot isn't it?

1 comment

  • jim
    All well and good if the post office was actually open when I wasn't at work.

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