Argos say sorry for Black Friday delays
Black Friday shopping has caused something of a headache for Argos, as they found that they couldn't deliver their next-day deliveries in time, which means they're looking at a number of refunds. The shopping frenzy was the first big test for the company's Fast Track service, and the result is a bunch of apologies.
A lot of customers said that their orders hadn't arrived, and more said that they couldn't get through to Argos to complain how they couldn't track their purchases. On social media, some claimed that they'd spent hours on-hold with customer services, for packages that were not delivered.
Argos brought more staff in to try and deal with the rush, but alas, it looks like it wasn't enough.
Argos said in a statement: "We apologise if any customer has experienced a problem with a home delivery and we are working through any individual cases as a priority. This is the busiest time of year for all retailers and despite our best efforts, occasionally we don’t achieve the high standards we set ourselves and we are really sorry."
"We are also very sorry if any customer has tried to contact us unsuccessfully. We are putting extra people in to help answer calls and emails and extending our call centre opening hours to help us deal with customer enquiries. We will respond to every query as soon as we can."