Are Sainsbury's delivery drivers suffering from vertigo?
Online grocery shopping is one of the few luxuries we have left, especially now that crows trained by the coalition government are trying to peck out our eyes while we sleep. But it's all going a bit rusty gong (wrong) if you live in a block of flats and you're a user of the Sainsbury's grocery delivery service.
That's because it has emerged that they won't deliver any higher than the first floor unless there's a working lift in operation. It's a potential PR nightmare for the supermarket and a chance for their rivals to crow about their own levels of service (did you see what we did there? 'Levels'? And ANOTHER crow reference? Different crow though).
Sainsbury's are blaming the move on health and safety and don't have drivers insured to climb stairs any higher than the first floor – leaving the customer to do most of the leg work when they're expecting their goodies to be brought to their door, or even personally fed to them.
Three of Sainsbury's main rivals have jumped all over the news and taken the opportunity to boast about their own superior levels of service. Ocado, Asda and Tesco have all said that their drivers will deliver to any floor, any time, and will even deliver straight to the customer's kitchen table if need be.
In response to the furore, Sainsbury's said: “We are committed to providing a reliable and convenient online delivery service to 90 per cent of UK households. However, the health and well-being of all our colleagues is of utmost important to us and, as a result, we may have to limit orders of certain bulky items. In addition, on the rare occasions where there aren't lifts to transport the shopping beyond the first floor, our drivers or store colleagues will discuss alternative delivery options with individual customers."
However, once they'd had a bit of a think about the potential damage that could be caused to their 'brand' they backtracked slightly and added that: 'There is no fixed policy preventing our delivery drivers from carrying orders upstairs and we take each delivery on a case by case basis.'
Have you suffered at the hands of evil, moustache-twirling Sainsbury's delivery drivers? Are you trapped in your flat? Do you need us to bring you anything? Please let us know.