Amazon's 1p cock-up causes mayhem

15 December 2014

amazoninstant A software error on Amazon's website on Friday saw hundreds of things sold for literally 1p.

The error, which occured between 7pm and 8pm on Friday, could cost retailers - who use the tool RepricerExpress - thousands of pounds.

So what happened? Well, this software balls-up has seen hundreds of items sold for just 1p. The tool, which promises to “auto-optimise” prices on behalf of retailers, allowing them to “sell more and keep listings competitive 24/7 without constant attention”.

While those who spotted the glitch, ramraided the site for tat they didn't necessarily need and wanged on about it on Twitter, the retailers being hit are mainly small companies, and family-run set-ups.

Well what did Brendan Doherty, the RepricerExpress CEO, have to say about the matter?: “I am truly sorry for the distress this has caused our customers. We have received communication that Amazon will not penalise sellers for this error. We are continuing to work to identify how this problem occurred and to put measures in place to ensure that it does not happen again.”

Amazon said the majority of orders were cancelled immediately and confirmed it would be working with sellers who had seen orders processed.

A spokesman for Amazon said: "We are aware that a number of Marketplace sellers listed incorrect prices for a short period of time as a result of the third party software they use to price their items on Amazon.co.uk."

"We responded quickly and were able to cancel the vast majority of orders placed on these affected items immediately and no costs or fees will be incurred by sellers for these cancelled orders. We are now reviewing the small number of orders that were processed and will be reaching out to any affected sellers directly."

TOPICS:   High Street News

3 comments

  • Chewbacca's m.
    It's taken you this long to post it? Inflation has made it 2p with the length of time you've taken to post.
  • chewbacca
    Not posted on here in months, and I'm still a legend.
  • Crapper
    23days late and even then it's wrong - there was no 'software issue on the Amazon website' - it was twats using 3rd party software to cream as much extra from punters as possible. Like reverse pricematching. It's fucking hilarious it all went wrong.

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