TalkTalk hit with £3m Ofcom fine over Tiscali billing foul-up
The farce that ensued when TalkTalk bought Tiscali in 2009 has resulted in a £3m fine being dished out to the company by Ofcom – the heftiest fine that the regulator has ever slapped into the lap of a telecoms firm.
The fine comes as punishment for TalkTalk and Tiscali incorrectly billing more than 65,000 customers, leading to 1,000 complaints to Ofcom. TalkTalk blamed the phenomenal cock-up on the amalgamation and something to do with computers and confusion and that. They have since forked out more than £2.5m in refunds and goodwill cash to disgruntled customers.
TalkTalk chief executive Dido Harding (yes, Dido) said: "Last year I recognised that we needed to invest in our systems, processes and customer services ¬and we are making significant progress. Ofcom receives three times fewer calls about TalkTalk than they did at the height of the Tiscali integration, and our five million customers are more loyal and more satisfied than they were 12 months ago.”
So it’s all going to be okay. Happy now?